For more information about Lobby Services and support, go here. 

Credit & Collection Window (Utilities Customer Service City Hall Lobby)

• Closed Wednesday, December 25 through Friday, December 27, and Wednesday, January 1 
• Monday, December 23 through Tuesday, December 24: Available by appointment from 8 a.m. - 3 p.m.
• Monday, December 30 through Tuesday, December 31: Available by appointment from 8 a.m. - 3 p.m.
• Thursday, January 2 through Friday, January: Available by appointment from 8 a.m. - 3 p.m.

Lobby Help Desk

• Closed on observed holidays: Wednesday, December 25 and Wednesday, January 1
• Customer service available 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Closed for lunch 12 p.m. - 1 p.m. 

Revenue Collections (City Hall Lobby)

• Closed on observed holidays: Wednesday, December 25 and Wednesday, January 1
• Monday, December 23 through Thursday, December 26: Customer service available 8 a.m. - 12 p.m. by appointment
• Week of December 30: Regular business hours Monday-Thursday 10 a.m. - 4 p.m.

   

• Monday, December 25: Closed
• Monday, January 1: Closed
• Closed Mondays and Fridays. Customer Service available Tuesday- Thursday from 10 a.m. - 4 p.m.

Baylands Nature Interpretive Center

• Find Regular Hours Here

Mitchell Park Community Center

• Find Regular Hours Here
• Monday, December 23 through Friday, January 3: Facility closed, available virtually

Cubberley Community Center

• Find Regular Hours Here
• Monday, December 23 through Friday, January 3: Office closed

• Open to tenants and limited rentals available

Lucie Stern Community Center

• Find Regular Hours Here
• Monday, December 23 through Friday, January 3: Facility closed, available virtually

Golf Course

• Find Regular Hours Here
• Tuesday, December 24: Early closure at 3 p.m.
• Wednesday, December 25: Closed
• Thursday, December 26 through Wednesday, January 1: Open during regular business hours

Find regular hours for all libraries here.

College Terrace, Downtown, & Children's Libraries

• Closed Tuesday, December 24 through Wednesday, January 1
• Will reopen on Tuesday, January 2

Mitchell Park & Rinconada Libraries

• Tuesday, December 24: Early closure at 5 p.m.
• Wednesday, December 25: Closed
• Tuesday, December 31: Early closure at 5 p.m. 
• Wednesday, January 1: Closed

Open Space Preserves: Foothills, Baylands, Arastradero

• Open daily, 8 a.m. to 5:30 p.m.

Palo Alto Children's Theatre

• Find Regular Hours Here
• Monday, December 23 through Thursday, January 2: Closed

Palo Alto Junior Museum & Zoo

• Find Regular Hours Here
• Tuesday, December 24: Early closure at 2:30 p.m.
• Wednesday, December 25: Closed
• Tuesday, December 31: Early closure at 2:30 p.m.
• Wednesday, January 1: Closed

Learn more about the Palo Alto Fire Department here.

Emergency Services: Fire Stations & Medical

• Open 24/7

Administration

• Thursday, December 26 -Tuesday December 31: Open 8 a.m. - 5 p.m. weekdays only

Learn more about the Office of Emergency Services here.

Office of Emergency Services

• Monday, December 25: Closed
• Monday, January 1: Closed
• Customer service available virtually and by appointment

Learn more about the Palo Alto Police Department here.

Emergency Services

• Open 24/7

Animal Control

• Animal control officers available daily from 8 a.m. to 5 p.m.

Public Service Desk & Records

• Monday, December 25: Closed
• Monday, January 1: Closed
• Closed Mondays and Fridays. Customer Service available Tuesday- Thursday from 10 a.m. - 4 p.m.

Learn more about the Administrative Services Department here.

Administration, Accounting, Purchasing, Real Estate, Accounts Payable

• Available by appointment Monday, December 23 - Friday, January 3

Revenue Collections

• Closed on observed holidays: Wednesday, December 25 and Wednesday, January 1
• Monday, December 23 through Thursday, December 26: Customer service available 8 a.m. - 12 p.m. by appointment
•  Week of December 30: Regular business hours Monday-Thursday 10 a.m. - 4 p.m.

Learn more about the Planning & Development Services Department here.

Inspection Services

• Closed on observed holidays: Wednesday, December 25 and Wednesday, January 1
• Friday, December 20 through Friday, January 3: Limited services

All Other Services

• Friday, December 20 through Thursday, January 2: No online applications will be accepted
• The Online Permitting System (OPS) will reopen on Thursday, January 2 at 8 a.m.

Learn more about the Utilities Department here.

Customer Service Call Center

• Closed Wednesday, December 25 through Friday, December 27, and Wednesday, January 1
• Tuesday, December 24: Customer Service Phone Lines open from 8 a.m. to 12 p.m. 
• Tuesday, December 31: Customer Service Phone Lines open from 8 a.m. to 12 p.m.

Meter Reading

•  Closed Wednesday, December 25 through Friday, December 27, and Wednesday, January 
• Tuesday, December 24: Open 6 a.m. - 12 p.m. 
• Tuesday, December 31: Open 6 a.m. - 12 p.m. 

Credit & Collection Window (Utilities Customer Service City Hall Lobby)

• Closed Wednesday, December 25 through Friday, December 27, and Wednesday, January 1 
• Monday, December 23 through Tuesday, December 24: Available by appointment from 8 a.m. - 3 p.m.
• Monday, December 30 through Tuesday, December 31: Available by appointment from 8 a.m. - 3 p.m.
• Thursday, January 2 through Friday, January: Available by appointment from 8 a.m. - 3 p.m.