Fire

Message from Chief Lindsey coming soon!

The Fire Department conducts daily training exercises and ensures firefighters exceed all certification standards to maintain a state of readiness to respond to a wide variety of emergency and non-emergency calls for service. The three shifts of professional firefighters at each station work 24/7 to provide fire suppression, emergency medical services, ambulance transport, hazardous material management, technical and water rescue, and other types of interventions to protect the life and property of the community when needed. 

Looking for a Fire Station or to learn about the difference between a Fire Engine and Fire Truck? Check out the department's Operations page. 

To learn more about the Organization, goals and achievements of the department check out the Fire Administration page.

The Fire Prevention Bureau is housed in the Development Center, and ensures compliance with the fire code for the safety of occupants and protection of property. Fire Inspectors perform fire sprinkler and fire alarm plan checks, permitting and field inspections to ensure all construction complies with local and national codes.

Please send all inquiries relating to fire permits to firepermits@paloalto.gov.  Visit the Fire Prevention page for more information on our department and public services. 

The Palo Alto Fire Department is taking all measures to protect public safety in response to COVID-19. All emergency response crews are strictly adhering to the Infectious Disease Control Measures required by the Santa Clara County Emergency Medical Services Department. The Department and the City are continuously tracking and monitoring the public health situation in our community, including participating in the Santa Clara County briefings as well as monitoring advisories issued by the U.S. Centers for Disease Control and Prevention (CDC). You can find the most up-to-date information on measures the City is taking by visiting the Coronavirus page.

For questions regarding your ambulance bill please contact our billing agency
Digitech at (888) 980-9213.

You may also visit their website to update your address, provide insurance information or make a payment at Ambulance Billing Patient Portal

Palo Alto Fire Department Records

Please select the type of record you are requesting and fill out the online form to submit a request for the record.  Feel free to contact our office if you have further questions.

PAFD Medical Records Request (Ambulance Transport/Billing Records)

Fire Incident Report Request - click this link and select the "Submit a Public Records Request" option and follow the instructions.