Utilities Bill Pay

Step 1.Requirements

• Must be an existing Palo Alto Utilities Customer
• If you have not set up your Utilities service, please contact Utilities Customer Service

Step 2.Information Needed

• Current email address used to set up your account
• Account Password

For new MyCPAU account setup:

• Utilities account number
• Last 4 digits of your primary ID provided during start of service
• Primary and current email address
• Password must include:
  • 8-30 characters
  • One uppercase letter
  • One lowercase letter
  • One number 
  • One special character (!@#$%, etc.)

Step 3.Utilities Bill Payment

For one-time payment follow these steps:

• Click on the "My Account" tab
• In the sub menu, click "Payment Information"
• On the top right, click "Add Payment Method"
• Enter Credit, Debit or Checking account details
• Make sure the payment method is set as the default and click "Save" at the bottom of the page

For recurring payment follow these steps: 

• Click on the "Billing" tab
• In the sub menu, click "Auto Pay"
• Choose the payment method
• Choose how many days the payment with draft before the due date

MYCPAU

Step 4. Payment Confirmation

You will receive a confirmation message of payment in your MyCPAU inbox, located under the Notifications tab

Note: Bank draft is effective immediately after your bank draft application is processed. If there is an outstanding balance on your account at the time the application is processed, the total amount will be drafted and your account will begin the routine drafting one to five days prior to future bill due dates

Step 1.Gather your information

• Payment Stub from your utility bill
• Account number

Step 2.Mail in or drop off your check at the drop box

City of Palo Alto 
PO Box 51019
Los Angeles, CA 90051-5319

Drop box is available at City hall for payments:

City of Palo Alto Utilities
250 Hamilton Avenue
Palo Alto, CA 94301

Step 3.Confirmation

Confirmation is available on your bank statements or through the MyCPAU account portal. Call Customer Service for additional information (650) 329-2161

Step 1.Gather your information

• Your utility bill. Utility bill sample(PDF, 75KB)
• Provide the service address or utility account number to any of our representatives

Step 2.Pay your bill by phone 

Pay your bill using our automated, 24 hour phone system. You can also check your balance or confirm payments:

(650) 329-2497

Pay your bill with a Customer Service Representative:

(650) 329-2161

Step 3.Confirmation & Receipt

After a phone payment is processed, a transaction number will be provided for your records

Step 1.Gather your Information

• Your utility bill. Utility bill sample(PDF, 75KB)
• Provide the service address or utility account number to a representative at the counter.

Step 2.Arrive at the Utilities Counter

Utilities Customer Service
250 Hamilton Ave, Ground Floor
Palo Alto, CA 94301

Located on the Ground floor. Walk past the Revenue Collections Customer Services Counter, towards the Council Chambers and make a right. 

If arriving from the underground parking lot elevators, make a left towards the end of the hallway. 

Step 3.Pay your bill with a Credit Card

Pay your bill with a debit/credit card with our Customer Service Representative. Card payments now include a tap-to-pay feature for customer convenience. 

If paying with cash or check, please visit the Revenue Collections Counter. 

Step 4.Confirmation & Receipt

After a debit/credit card payment is processed, a payment receipt will be provided for your records.