CityAssist Pilot Service

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The City is beta testing CityAssist*, a new AI-powered tool for the community to quickly connect to City services, City infrastructure projects, programs and more. By reading through webpage, calendar event, and news article content from PaloAlto.gov, the new feature compliments the City’s website search engine and reinforces the City’s commitment to constituent response. 

Implemented in collaboration with CitiBot, a leader in AI-powered solutions for local government, the City is seeking help in piloting this new online service. 

Try CityAssist Today: 

  • Ask CityAssist your specific question in English or test the other 70 languages featured 
  • Chat about upcoming City events and meetings  
  • Inquire about City services and programs 
  • Most importantly, share user experience via the online form below to help the City in improving CityAssist responsiveness.

Note: Please do not report emergencies through CityAssist. Please call 9-1-1 in an emergency or for other service needs contact the non-emergency 24-hour dispatch center at (650) 329-2413.

*The information CityAssist provides is automatically generated by an artificial intelligence language model and is intended for informational use only, the City is piloting this service. Please note, the information provided may contain errors, omissions, inaccuracies, and outdated information. Share input and feedback on your experience using the chatbot below.

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