Recent Global Tech Issue- City Response & Safety Message

Published on July 19, 2024

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The recent global tech issue impacted many including the City of Palo Alto. Our staff responded immediately to the CrowdStrike/Microsoft Incident ensuring the safety and integrity of our internal systems, restoring systems such as servers, and applications. Public Safety and Utilities systems were not impacted. Services hosted by vendors that were impacted and now restored include the City website, Palo Alto Zoo subsite, agenda management system and records management system, Community Services registration services and Airport’s transient and auto parking.

The unfortunate reality is that cybercriminals are using this incident to target organizations and individuals. Use caution when clicking on links, opening attachments, and providing personal information.

Suggested safety steps you can take:

  • Be extremely cautious of clicking on links or replying to emails unless you are sure the sender is trusted.
  • Contact the sender via phone/text to verify.
  • Visit the institution's website or contact their support to validate the request.

Online Resources

Helpful City Phone Numbers

Crime Prevention Tips

Emergency Preparedness Tips

Helpful Phone Numbers

City of Palo Alto Main Phone Number: (650) 329-2100 (Customer service during regular business hours)

Non-Emergency 24-hour dispatch center: (650) 329-2413

 

 

 

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