Palo Alto Fiber offers high-speed internet service that is built on local infrastructure. Reliable, accountable, and transparent service owned and operated as a City service you can trust.
Upload speed refer to how quickly you can put information on the internet and download speed refers to how quickly you can access information on the internet. Simply put — upload is putting photos on Instagram or sharing a PDF through email and download is watching a show on Netflix or browsing the internet at large. Most DSL and cable internet plans don’t offer symmetrical speeds. Having symmetrical speed allows internet users to do nearly anything they want simultaneously. Share large graphic files and join a teleconference while your kids are playing video games and streaming their favorite YouTuber.
Fiber internet services are secure, supporting residents and business’ online privacy needs. Fiber is the most secure type of internet service as there is no way to tap into fiber. In addition, no data sharing would take place. The City is committed to ensure the system maintains resident and business privacy.
Other internet service providers slow down their services as a user consumes data, preventing them from fully utilizing the internet. Palo Alto Fiber does not put a cap on data usage, ensuring steady, reliable, high-speed internet for all residents and businesses.
There are no hidden fees or promotional fees that change at a later date. Providing competitive fiber internet services and pricing is an important commitment. The City ensures that there is straight forward, simple pricing that everyone can understand.