The Palo Alto Community Survey is a feedback tool that helps the City Council and City staff understand community perspectives on current services and programs, as well as unmet needs and priorities.The survey is open citywide for all residents. Share feedback before September 30.
Public Works permits are necessary for:
Please follow the steps below to submit a Public Works Permit Application.
We have received reports of fraudulent invoices targeting permit applicants. Please be advised that all payments must be made exclusively through the City’s official permitting portal, Accela Citizen Access. City staff will never email you a PDF invoice and request your response for a separate link for payment.
Register - Create an Account in our User Portal, Accela Citizen Access (ACA)
Accela Citizen Access Portal
Having issues creating an account?
Follow this guide to register/create an account on the ACA Portal.
For staff assistance, make an appointment, or call (650) 329-2496 and we'll set up your appointment for you!
If you are having technical difficulties with your account, please email pdsdata@paloalto.gov.
All required documents must be uploaded through the ACA Portal. Before a formal review, all applications are assessed for completeness and accuracy to ensure the project is ready for plan check.
Use this guide to for step-by-step instructions to upload your submittal documents: Uploading Your Submittal Documents(PDF, 707KB)
For additional guidance on the Accela Citizen Access portal, review the ACA User Guide(PDF, 2MB).
A dedicated staff will be assigned to guide your project from start to finish. The assigned staff will review your submitted documents for completion
You should receive your first response within 2 to 3 business days. Communication regarding next steps will be through e-mail.
Please note that all payments shall be made through the ACA Portal. The City does not accept payments through 3rd party applications.
For questions and status updates(PDF, 993KB) related to your permit application, please contact our Public Works Engineering Team.
Public Works provides services integral to our community on a daily basis. Our department's mission is to provide quality services with commitment, courtesy and pride. In partnership with the Palo Alto community, we strive to offer efficient, cost effective and environmentally responsible services that make Palo Alto a beautiful, vibrant and appealing City in which to live and work. The Public Works Department is comprised of four divisions and numerous workgroups. Public Works staff that are related to development services are the Engineering Services Division, Environmental Services Division and the Urban Forestry section of the Public Services Division.
Engineering Services provides Engineering support to the private development community for construction in the right-of-way. View the Public Works Forms and Permits page for more information.
Environmental Services operates and maintains the Regional Water Quality Control Plant; maintains a Pretreatment Program for control of industrial and commercial dischargers; provides pollution prevention information and programs to residents and businesses; manages the City’s solid waste programs.
Watershed Protection
Urban Forestry is responsible for the maintenance of Palo Alto's Public Trees and Urban Forest. Staff inspects and ensures that tree protection standards are met and permits are properly issued and enforced. Visit the Public Works Urban Forestry page to learn more about our Urban Forest.
Zero Waste Palo Alto’s mission is to help the community reach its Zero Waste goal of virtually eliminating waste from being burned or buried, and to protect the environment and public health in a cost effective manner by safely, legally, and sustainably managing Palo Alto’s solid and hazardous waste as well as our closed landfill.
Recycled water is clean and safe (for non-drinking water usage) and can be used for construction, power washing, and irrigation. All users must apply for a recycled water permit with the City’s Watershed Protection Group prior to use. Visit the Recycled Water page to learn more.
Construction in the public right-of-way in downtown Palo Alto is generally not permitted during the holiday season between Thanksgiving and New Years, because of the negative impact on retailers and shoppers. The areas covered by this restriction are defined as the University Avenue and the California Avenue parking assessment districts. Restricted work includes street closures, lane reductions, sidewalk closures and parking lot closures. If possible, such work should be delayed until after the New Year. If not, the work should be reviewed carefully to assure that its impact on shoppers is minimal and must not be more than one day’s duration, with that day preferably being a Saturday. Close coordination with the Transportation Division is recommended.
Senior Engineer
Ahmad Mokhtar, 650-329-2226
Engineers
Ajay Kumar, 650-329-2209 Nima Mazhari, 650-617-3191
Engineering Technicians
Bide (Peter) Li, 650-838-2824 Christina Thurman, 650-329-2676 John McCarty, 650-329-2564
Urban Forestry Permit Staff
Uriel Hernandez, 650-329-2450 Dorina Lata, 650-617-3173
Click here for direct access to our online permitting portal:
ACA Portal