Southgate Residential Parking Permits

The City of Palo Alto is currently transitioning to a new permit management vendor for the upcoming 2026-27 program cycle. To ensure a smooth transition and avoid a rushed rollout, we are shifting our permit sales launch to July.

This change also aligns our sales with the City’s fiscal calendar, which will prevent the mid-year rate changes that have occurred in the past. We appreciate your patience as we move to this new system to better serve the community.

What This Means for Current Permit Holders

Your current parking permits have been automatically extended to June 30, 2026.

• Digital Permits: Current permit(s) remain valid through June 30. No action or re-registration is needed to apply this extension.
• Hangtag Permits: Even if your tag shows a Spring 2026 expiration, it is now valid through June 30. Do not dispose of your current permit.
  • Replacements: If a hangtag is lost or accidentally discarded, contact Duncan Solutions. Please note a $10.00 replacement fee applies.
• New Vehicles/Permits: If you need to add a new vehicle or permit before July, please email Transportation@PaloAlto.gov
• If you need to transfer a digital permit or replace a hangtag permit, please email support@getapermit.net with your account number, and detailed description of your request.

Phased Implementation

The City of Palo Alto is transitioning to getaPERMIT.net as our new permit management vendor. Because we are migrating to an entirely new platform, your previous login credentials, account details, order history, and vehicle data will not be transferred. Consequently, all residents must create a new account within the new portal to maintain their parking privileges.

While permits do not go on sale until July, we strongly encourage all residents to register their accounts in advance. Proactive registration ensures a streamlined ordering process and prevents delays caused by high volumes of account approval requests during the peak sale period.

To set up your account, visit https://paloalto.getapermit.net

Registration Guidelines:

• New Account: Register new account using a valid email address you check regularly.
• One Account Per Address: Only one online account is permitted per household or unit.
• Required Documents: You will need to upload digital copies of the following to determine eligibility:
  • DMV Registration: The vehicle must be actively registered with the DMV.
  • Proof of Residency: property tax bill, rental/mortgage agreement or utility bill, along with a driver’s license or valid form of ID.

You will receive an update this summer with official permit sale dates and further program details.

Contact Information

• Technical or account support for the new portal: Email support@getapermit.net or call 844-357-4995.
• Program, Policy, or Transition Questions: Email the City at Transportation@PaloAlto.gov.

Annual Permits can be purchased by RPP Program area residents and intended for use by the residents of a specific property within the RPP Program district.

Virtual Permits (July 1 - June 30) are vehicle-specific and are not transferable between vehicles. Virtual Permits are intended for use by the residents of a specific property within the RPP Program district. A vehicle’s license plate number shall serve as the RPP parking permit, uploaded into the City’s parking permit database, and enforced using License Plate Recognition (LPR) software. Customers must provide a current DMV motor vehicle registration for each vehicle requesting a virtual permit.

Virtual or digital permit changes (license plate number) must be submitted by email. Customers must contact support@getapermit.net with their account number and a copy of the new vehicle registration for re-assignment. Updating the registered vehicle(s) on your account will not automatically transfer the permit. Failure to contact the permit vendor may result in a citation.

Hangtag Permits (July 1 - June 30) are permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard and may be used by the resident, nanny, baby-sitter, caregiver, household employee, or other regular visitor to the property. Annual RPP Permit Hangtags must be purchased by the resident of the property and may be transferred between standard passenger motor vehicles. A DMV motor vehicle registration is not required when ordering hangtag permits.

Daily Once-Use Scratch Off Hangtag or Date-Specific Printable Daily RPP Permits can be purchased by RPP Program residents for visitors. These are one-day permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard. These are one-day permits may be used for events or gatherings at a household. Daily permits must be purchased by a resident of the household with an active online account and are valid on a specific date and expires at 11:59 p.m. Daily permits expire at the of the program year and are not refundable, all sales are final.

• Each dwelling unit within the District may purchase up to 6 annual permits and 50 daily resident parking permits between July 1 - June 30, which may be used on any passenger vehicle including household visitor vehicles.
• Fees: $62.00 per permit and prorated if purchased after January1st. This does not include any service fees.

To be eligible to receive a Southgate Residential Parking Permit, you must have:

• An online user account in the residents’ name and address;
• A current DMV registration for the vehicle; and
• Proof of residency/ownership in the resident’s/owner’s name reflecting the permit address in the RPP Program area