College Terrace Residential Parking Permits

The College Terrace Residential Preferential Parking (RPP) Program requires all vehicles to have a permit to park on designated streets for more than 2 hours between 8 a.m. and 5 p.m., Monday through Friday. If parking for less than two hours, a permit is not needed. View the College Terrace map(PDF, 85KB) to confirm your block's participation in the program.

Permit Types

Annual Permits (Sept 1 - Aug 31) can be purchased by RPP Program area residents and intended for use by the residents of a specific property within the RPPP Program district.

Decal Permits are vehicle-specific and are not transferable between vehicles. Permits are intended for use by the residents of a specific property within the RPPP Program district.

Guest/Hangtag Permits are permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard and may be used by the resident, nanny, baby-sitter, caregiver, household employee, or other regular visitor to the property. Hangtags must be purchased by the resident of the property and may be transferred between standard passenger motor vehicles. An eligible applicant for a guest parking permit shall be any person having obtained a annual decal parking permit, but no more than two annual guest parking permits per address shall be issued during a single RPPP year.

Daily Permits can be purchased by RPPP Program residents for visitors. These are one-day permits hung from the rear-view mirror or fully displayed, face-up on the front dashboard. These are one-day permits may be used for events or gatherings at a household. Daily permits must be purchased by a resident of the household with an active online account and are valid on a specific date and expires at 11:59 PM. Daily permits expire at the of the program year and are not refundable, all sales are final.

Fees: $51.00 per permit and prorated $26.00 if purchased after March 1st.

Residential Parking Permit Eligibility

To be eligible to receive a College Terrace Residential Parking Permit, you must have:

  • An online user account in the residents’ name and address;
  • A current DMV registration for the vehicle; and
  • Proof of residency/ownership in the resident’s/owner’s name reflecting the permit address in the RPPP Program area

How to Get a Permit

How to Get a Permit

Step 1.Gather Your Documents

To obtain a permit, you will need proof of College Terrace residency i.e. driver’s license, Palo Alto utility bill, lease, mortgage statement, etc. and vehicle registration information and vehicle registration information.

Step 2.Establish or Sign In

Visit the Duncan Solutions Permit Portal and create or sign into your account.

Step 3.Register Your Vehicle

In the Duncan Solutions Permit Portal, click “Register New Vehicle” and fill in the required fields.

Step 4.Order Permit

For a College Terrace Residential Preferential Parking Permit, click Type: 2024-25 COLLEGE TERRACE ANN. (valid Sep 1, 2024 to Aug 31, 2025). Select the vehicle, add to cart, upload documents, and check out.

Step 5.What to Expect Next

Following checkout, a confirmation email will be provided and your permit order will be mailed the following business day. Once your purchase is complete, the payment receipt via email will serve as a temporary permit, valid 30 days after purchase. If receiving a physical hangtag, please print and fully display, face-up until your order arrives by mail. Physical RPP Permits are processed and shipped by USPS, and we recommend ordering your permits in advance to avoid shipping delays. ***If your annual or daily hangtag does not arrive within ten business days after purchase, please email Onlineissues@DuncanSolutions.com.

Refunds will not be provided for annual resident permits, daily permits, or in instances of permit/account misuse. ALL SALES ARE FINAL.

 

Duncan Solutions Portal Help

If you need additional help on the Duncan Solutions permit portal, consult this Step by Step Duncan Permit Purchasing Guide(PDF, 1MB) or check out the FAQ(PDF, 234KB). On occasion, permit emails will be directed to your spam/junk folder. Please check this folder if you do not receive a message in your inbox. For technical or fulfillment issues, please contact our permit vendor for assistance. You can reach Duncan Solutions between 6 a.m. – 3 p.m. PST at (866) 210-2417; please listen carefully to the full list of menu options to reach the phone tree's permit section. You can also email Duncan at Onlineissues@DuncanSolutions.com.

To fully utilize the online system, we ask RPP participants to review the instructions to apply for a permit. Visit the Permit Portal and create an account with the required information:

  1. Secure your login credentials by email (permit emails may be directed to your spam/junk folder)
  2. Enter vehicle information
  3. Order your permits - Online permit renewal for residents will begin the following year
  4. Customer will be charged a service fee of $1.00 for each permit
  5. Submit program eligibility documentation
  6. If applicable, pay for permits
  7. Monitor inbox for order confirmation

Residents creating new accounts will be required to upload proof of residency (i.e., driver’s license & Palo Alto utility bill, lease, or mortgage statement etc.). For more information, please review the RPP Administrative Guidelines.

 

Duncan Solutions Account and Permit Order Support

Email Onlineissues@DuncanSolutions.com

Book an in-person appointment

Have questions or purchasing issues Duncan Solution cannot resolve? Appointments are available at City Hall with Parking staff.

Book an appointment

Office of Transportation - Parking Program Support

Hours: 8 a.m. – 5 p.m. PST

Phone: (650) 329-2520

Email transportation@paloalto.gov

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