EV Chargers for Multi-Family Properties

   

The City of Palo Alto and its neighbors have the highest EV adoption rates in the country, with numbers rapidly increasing. To support this transition to clean transportation, the City of Palo Alto Utilities (CPAU) offers EV charger incentives for multifamily properties. Qualifying organizations in the CPAU service area can receive up to $80,000 for installing shared or assigned EV chargers.

Steps

Step 1.Contact Utilities Program Services

Contact us via email at utilityprograms@paloalto.gov or via phone (650) 329-2241 to discuss your project (including a potential transformer upgrade) and determine your rebate eligibility. The EV Charger Rebate Program Manager is available to guide you throughout your entire project.

Step 2.Reserve a Rebate

If your project is eligible for a rebate, fill out the EV Charger Rebate Application (Part 1).

Step 3.Design your Project

Find a contractor who will help you identify the correct category, quantity, and placement of chargers for your site. If your contractor determines a transformer upgrade is necessary to support your EV charger installation, they will need to complete the Electric Service Connection Fee Incentive Application.

Step 4.Apply for a Permit

Read through the EV Charger Permit Submittal Checklist.

Apply for a permit with the City of Palo Alto Development Services Department.

Step 5.Install EV Chargers

After receiving your permit, you can begin your project.

Once your project installation is complete, contact the Development Services Department to schedule a site visit for a final inspection of the project. 

Step 6.Apply for Rebate

After passing final inspection, fill out the EV Charger Rebate Application (Part 2)

Electric Service Connection Fee Incentive (Transformer Upgrade)

Installing EV charging infrastructure may require upgrading electric service to your property. CPAU offers rebates through its Electric Service Connection Fee Incentive program.

If your EV charger permit application indicates that your project will require upgrades to the City’s electric service or transformer, CPAU Engineering will notify you of additional electric service fees beyond standard connection costs. In such cases, you will be required to pay a non-refundable Advance Engineering Fee to initiate the review and design process. Once the design is completed, CPAU Engineering will issue an invoice for the transformer installation, which must be paid before construction begins. Any additional costs incurred from an outside contractor that are necessary to install the transformer will also qualify for the incentive.

Incentive Details

  • Single-family homes: Up to $10,000 per property.
  • Multi-family properties: Up to $10,000 per port, with a maximum of $100,000 (10 ports). Eligible ports include make-ready infrastructure (Jbox), Level 1 (L1), or Level 2 (L2) outlets or charging stations.

New Construction or Major Remodel Projects

For non-single-family projects, EV charging ports or outlets installed beyond Palo Alto Building Code requirements may qualify for incentives. This option is available to multi-family properties. It is not available for new single-family homes. For details, see the Palo Alto Building Code(Municipal Code Section 16.14.420 and 16.14.430.)

Application Process

To apply, complete and submit the application form using the link below. Once received, CPAU will confirm your application. Approved projects must complete EV charger installation within 18 months, with extensions possible for projects demonstrating good faith efforts. Incentive funding is limited and subject to availability or program changes without notice. Please review the installation workflow prior to applying(PDF, 196KB).

Questions?

Check CPAU's EV and EV Charger FAQs web page for more information or contact us:

  • For general EV or EV charger questions, contact Utilities Program Services at (650) 329-2241.
  • For permit related questions, contact Development Services at (650) 329-2496.
  • For utility service upgrade questions, contact Utilities Electrical Engineering at (650) 566-4500.
  • For questions related to tree protection or tree management, contact Public Works Urban Forestry Section at (650) 496-5953.
  • For questions related to electric underground services, contact (650) 444-5054.
  • For questions related to panel upgrades and disconnect/reconnect requests, contact Dispatch at (650) 496-6914.