New Customers

Utilities Customer Service

250 Hamilton Avenue, 2nd Floor

Palo Alto, CA 94301

Office Hours (Excluding Holidays):
Mon - Thu 8 a.m. to 5:30 p.m.
Friday 8 a.m. to 4:30 p.m.

Phone: (650) 329-2161
Email: utilitiescustomerservice@paloalto.gov

Applying for Service

All new customers, residential or commercial, are required to notify Customer Service at least one business day in advance prior to starting or stopping service. Services can be initiated Monday through Friday, excluding city holidays. You can apply over the phone, online, or in person.

Start, Stop or Change Services

Billing Information

Billing cycles can vary due to our monthly route schedule. Once we acquire monthly meter reads, the bill will be printed and mailed out the following business day. Due dates on your bill will also vary, and will typically be listed 20 days after the print date. For more information on meter reading and route schedules, please visit our Meter Reading Info page. 

Meter Reading Information

View a sample of what your utility bill will look like(PDF, 75KB)

Learn more on ways you can pay your bill

Learn more about current utility rates

Sign up for our e-newsletter for important updates on programs, rates, events, and other Utilities news. 

Green Waste of Palo Alto is our contracted hauler and processor. If you have garbage services at your location, you can find out your regular pick up day, schedule your free bi-annual large item pick up, or request change of services.

Green Waste

Office Hours:
Weekdays from 8 a.m. to 5 p.m.
Closed on New Years Day, Thanksgiving and Christmas

Phone: (650) 493-4894 
Email: pacustomerservice@greenwaste.com.

Interested in saving energy, water and money?

Learn about going solar, rebate initiatives, sustainability and more.

Ways to Save

Utilities Program Services 

250 Hamilton Avenue, 3rd Floor
Palo Alto, CA 94301

Office Hours (Excluding Holidays):
Mon - Thu 8 a.m. to 5:30 p.m.
Friday 8 a.m. to 4:30 p.m.

Phone: (650) 329-2241
Email: utilityprograms@paloalto.gov

Utilities Engineering

1007 Elwell Court
Palo Alto, CA 94303

Office Hours (Excluding Holidays):
Monday through Friday, 9 a.m. to 4 p.m.

(Appointment Only)
Electric: (650) 566-4500
Water, Gas, Wastewater: (650) 566-4501

The City of Palo Alto’s Engineering division is responsible for implementing the capital improvement plans for the city’s electric, water, gas and wastewater distribution system and provides assistance to the operating departments. 

Learn more about current city projects.

Learn about planned or unplanned outages.

Learn more about utility safety and emergency preparedness.

For any other questions, call Customer Service at (650) 329-2161.