Residential Rates

Residential Electric Service(PDF, 175KB): This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto Utilities. Utility Rate Schedule E-1

Residential Electric Service Time-of-Use Rate(PDF, 166KB): This voluntary rate schedule applies to separately metered single-family residential dwellings receiving Electric Service from the City of Palo Alto Utilities (CPAU) who have Advanced Metering Infrastructure installed. This rate schedule is not available to Net Energy Metered (NEM) customers and is provided at the sole discretion of CPAU. Utility Rate Schedule E-1-TOU

Solar – NEM 2 -- Export Electricity Compensation Rate(PDF, 169KB): This schedule applies to customer-generators as defined in Rule and Regulation 2 who are either not eligible for Palo Alto’s original Net Energy Metering (NEM 1) program or who are eligible for NEM 1 but elect to take service under this rate schedule. This rate applies to customers who are served by Palo Alto’s Net Energy Metering Successor (NEM 2) program. Utility Rate Schedule EEC-1

Solar – NEM 1 Election A -- Net Surplus Electricity Compensation Rate(PDF, 165KB): This schedule applies to eligible residential and small commercial NEM 1 Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the Net Surplus Electricity election form. Utility Rate Schedule E-NSE-1.

Electric Hydro Rate Adjuster(PDF, 107KB): This schedule applies to all customers receiving electric service from the City of Palo Alto Utilities. The Hydro Rate Adjustment is determined based on the level of funding in the Hydro Stabilization Reserve and on the forecasted amount of annual generation the City of Palo Alto Utilities will receive from its hydroelectric generation resources. Utility Rate Schedule E-HRA (Inactive as of 7/1/2023)

Residential Gas Service:(PDF, 207KB) This schedule applies to separately-metered single-family residential dwellings receiving natural gas service from the City of Palo Alto Utilities. This schedule also applies to individually-metered residential dwellings in a multi-family complex. Utility Rate Schedule G-1

Monthly Gas Volumetric and Service Charges(PDF, 565KB): The gas commodity charges update monthly based on market prices. This document shows the monthly volumetric and service charges over the past two years for G-1 (Residential) gas rate schedule.

General Residential Water Service:(PDF, 203KB) This schedule applies to all separately-metered single-family residential water service. Utility Rate Schedule W-1

Residential Wastewater Collection and Disposal(PDF, 158KB): This schedule applies to each occupied residential dwelling unit. Utility Rate Schedule S-1

General Storm Drain and Surface Water Drainage:(PDF, 255KB) This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1

Domestic Refuse Collection:(PDF, 165KB) This schedule applies to each occupied domestic dwelling as required by City ordinance, including separate single-family domestic dwelling and multi-family dwellings (4 units or less). An occupied dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen, bath, and sleeping facilities, and to which gas or electric service is being rendered.  Utility Rate Schedule R-1

Residential Fiber:(PDF, 178KB) This rate schedule applies to customer accounts who have entered into an approved broadband internet services agreement with Palo Alto Fiber. Utility Rate Schedule F-1

Miscellaneous Rates: Late Fees, Equipment Fees, and AMI Opt-out fees(PDF, 124KB):(PDF, 124KB) Service calls and other service work rates. Utility Rate Schedule C-1

Customer Deposits:(PDF, 20KB) This schedule applies to customers within the City limits of Palo Alto who are required to provide a deposit by the Utility. Utility Rate Schedule C-2

Residential Rate Assistance Program(PDF, 251KB): This schedule is for residents who qualify for rate assistance due to financial or medical hardship. Utility Rate Schedule C-4

Service for City Employees:(PDF, 21KB) This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3

Utility Connection Fees:(PDF, 2MB) Connecting electric, natural gas, sewer, and water services inside the City of Palo Alto. Previously Utility Rate Schedules E-15, G-5, S-5, and W-5