Switch Your Water Heater in An Emergency

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Weekends, nights and evenings, and even holidays, switch quickly to a new heat pump water heater within two business days.

The emergency gas water heater replacement service is an expansion of the City's successful and seamless heat pump water heater program.

Connect with the City’s emergency crew, Larratt Bros., a trusted local plumbing company experienced in heat pump water heater installations within Palo Alto. They will assess replacement costs, switch out your old water heater and install a new energy efficient heat pump water heater. Save time and money on a new heat pump water heater with an instant $3,500 rebate that the City will handle, plus up to $1000 in site preparation credit.

Even in a water heater emergency, you can join your neighbors saving the planet one home at a time.

(650) 713-3411

Weekend service is available at an extra charge.

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