Refer a Neighbor: Switch to a Heat Pump Water Heater

Thank you for everyone who participated in the Refer a Neighbor program, and those who helped neighbors switch to a heat pump water heater. The City is no longer accepting referrals, but you can still gain resources and support to go electric at home. The new Electrify My Home program offers full service support to switch to a heat pump water heater, heat pump HVAC system, or induction cooking. These are home upgrades with lasting community benefits.

Electrify My Home

Refer a neighbor and get rewarded. If you’ve already switched to a heat pump water heater, we’ve got a new program that helps you share your love for your new appliance. 

How the Referral Program Works

  1. Install your heat pump water heater
  2. Sign up to refer a neighbor
  3. Tell your friends, neighbors, or coworkers about the City’s programs
  4. Your neighbor signs up and installs a HPWH
  5. You get $100
  6. They get $200

Together, you’re taking climate action, building a green community one home at a time.

How to Refer a Neighbor

First, you need to register to refer neighbors by filling out the simple form below and agree to the terms & conditions.  

When your Palo Alto neighbor begins the process to install a heat pump water heater by calling (650) 713-3411, they will be asked to provide your name and address. 

Who is Eligible?

To Refer

You’re eligible if you’re a City of Palo Alto resident who: 

  • Installed a Heat Pump Water Heater through a City program (Full Service, Emergency Replacement, or Rebate)

OR

  • Installed a permitted heat pump water heater outside of City programs. (Must show approved permit.) *City employees and immediate family members are not eligible.

To Be Referred

Any Utilities residential customer installing a qualifying HPWH through a City program. 

Residential households using a neighbor’s referral to gain the $200 discount to install a heat pump water heater are only eligible for one discount per address. (One referral per address.)

Share with Neighbors

Why Heat Pump Water Heaters?

  • They’re ultra-efficient and run on electricity—not gas
  • They help you lower your utility bills and your carbon footprint
  • They save you thousands in rebates
  • They’re healthier for you and the planet avoiding natural gas use and nitrogen oxide (NOx) pollution
  • They save you time when you use the City’s program
  • They automatically detect water leaks
  • And now, they come with a refer a neighbor program helping others make the switch

Switch Today

Heat Pump Water Heater FAQs

Learn more about the City's programs, how heat pump water heaters work, and more.

HPWH FAQs

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