Palo Alto Link performance data portal

Palo Alto Link at City Hall.jpg

Key Performance Indicators: Palo Alto Link

(March 3, 2023 -> January 31, 2026)

Number of completed rides (passengers) Total net hours of all drivers combined Completed rides / net driver hours
145,808 47,138.2 3.1

 

Completed rides per month (average)

Average Ride Duration From Pickup to Dropoff Average Ride Distance From Pickup to Dropoff On-Demand: Average Pickup ETA
13.3 Minutes 3.3 Minutes  17 Minutes

 

(By Month of Service)

Utilization - Completed rides / net driver hours

Aggregation Rate - Total driver hours with more than one booking onboard / total driver hours with at least one booking onboard

Average Pickup ETA - Average pickup ETA among all requests where a ride proposal was displayed

Bookings Shared - The share of bookings that had some boarded time shared with another booking

Service Month Utilization Aggregation Rate Average Pickup ETA (minutes) Bookings Shared
2023-03 2.7 43% 13.1 57%
2023-04 2.3 40% 10.8 52%
2023-05 2.4 46% 11.2 57%
2023-06 2.8 43% 12.8 56%
2023-07 2.9 47% 14.2 61%
2023-08 2.9 45% 13.1 57%
2023-09 2.8 46% 13.3 58%
2023-10 2.8 48% 14.5 59%
2023-11 2.8 48% 14.9 60%
2023-12 2.6 45% 14.3 57%
2024-01 2.8 48% 15.8 59%
2024-02 3.0 49% 16.7 61%
2024-03 3.1 48% 14.9 61%
2024-04 3.2 51% 17.1 63%
2024-05 3.3 53% 19.0 66%
2024-06 3.4 53% 19.2 68%
2024-07 3.3 53% 16.7 64%
2024-08 3.5 54% 17.0 66%
2024-09 3.5 56% 19.8 70%
2024-10 3.7 58% 20.9 72%
2024-11 3.4 56% 18.3 68%
2024-12 2.9 49% 17.0 62%
2025-01 3.1 54% 17.6 66%
2025-02 3.4 57% 19.6 70%
2025-03 3.7 58% 20.7 74%
2025-04 3.3 53% 18.1 67%
2025-05 3.4 53% 19.6 65%
2025-06 3.6 55% 20.5 69%
2025-07 3.5 55% 20.3 69%
2025-08 3.5 53% 21.0 68%
2025-09 3.2 49% 19.9 63%
2025-10 3.2 51% 20.5 65%
2025-11 3.0 53% 18.9 66%
2025-12 2.7 48% 16.9 59%
2026-01 2.9 50% 17.7 61%

 

Related City Council agenda items:

March 3rd, 2026 Staff Report

 

 

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